Privacy Policy

Return & Refund Policy (DAM LLC / dam-toys.com)

At DAM Toys, your satisfaction is our top priority. If you’re not completely happy with your purchase, you may return or exchange eligible items within 30 days of the purchase date for a refund of the purchase price (excluding shipping fees and any discounts applied).

✅ Return Conditions

To qualify for a refund:

  • Items must be new, unused, and in their original condition

  • Items must be returned in their original packaging, including all manuals or inserts

  • You must include proof of purchase (e.g., your order confirmation email)

Please do not return items to the manufacturer.
To start a return or exchange, email us at customerservice@dam-llc.com and include your order confirmation.

🚚 Return Shipping

  • You are responsible for return shipping costs

  • Return shipping costs will only be refunded if the item is defective or damaged upon arrival

  • Upon request, we may provide a prepaid return label. If used, the label cost will be deducted from your refund (unless the product is defective)

We recommend using a trackable shipping method and/or purchasing shipping insurance. DAM LLC is not responsible for lost or damaged return shipments.

🛠 Defective or Damaged Items

Items that are defective or damaged upon delivery may be exchanged for the same item or refunded in full (subject to approval).
Please keep the original packaging and contact us immediately at customerservice@dam-llc.com to report any issues.

💵 Refund Process

Once we receive and inspect your returned item(s), we will notify you by email whether your refund is approved.

If approved:

  • Refunds are issued to your original payment method

  • Allow up to 2 billing cycles for the credit to appear on your statement

  • If a refund to your original method is not possible, we will issue a check to the billing address

⏳ Where’s My Refund?

If your refund has not appeared:

  1. Check your bank account

  2. Contact your credit card company (it may take time to post)

  3. Contact your bank (processing times may vary)

If you’ve done all this and still haven’t received your refund, please contact customerservice@dam-llc.com.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items

  • Discontinued items

  • Custom or special orders

  • Products not in resale condition

  • Items for which manufacturers don’t accept returns

  • Opened, refurbished, or final sale items

Sale items may only be exchanged if they arrive defective or damaged.

📦 How to Return a Package

  1. Pack your item(s) securely with the original packing slip

  2. Reuse the original shipping box if possible

  3. Ship to the following address:
    DAM Toys – Returns TBF, One Corporate Drive Grantsville, MD 21536 USA